Commercial Call Center Earns BenchmarkPortal Certification - 2013
United Concordia's Commercial Call Center Earns 2013 Certification
United Concordia Dental's commercial call center has earned BenchmarkPortal's Center of Excellence certification for the second consecutive year.
Call centers that earn this recognition from BenchmarkPortal are compared against a balanced scorecard of metrics for efficiency and effectiveness, which was founded at Purdue University. They must demonstrate superior performance on both cost-related and quality-related metrics.
Bruce Belfiore, CEO and senior research executive of BenchmarkPortal said, "The certification of United Concordia's commercial call center is a direct result of its leadership's commitment to balancing cost-effective service solutions with best-in-class performance. It is an achievement of distinction that benefits both customers and employees."